Refund Policy We do not accept returns and will not refund any purchase. Contact us within 5 business days of receiving your item as long as it is not damaged or used and we will issue a store credit once the item is shipped back to us. Please contact us prior to sending in items for exchange. Items need to be sent back UNUSED and ASAP to ensure store credit.
Notify us by email that you will be sending an item back.
Send exchanges to
L3 Designs Leather
13135 Timberwood Lane Omaha, AR 72662
Customer is responsible for shipping charges. We will pay shipping charges if the return reason was caused by us.
All sales are final on sale items. No store credit will be issued.
We love to create custom bags for you. Once Customs are finalized with payment we CAN NOT change your design. Especially if I have cut the pieces or ordered any custom pieces. So much planning goes into each custom bag that I create. It takes a lot of planning and preparation to make it a perfectly created piece for you! They are very time consuming and I strive to make it to perfection each time I create. A $25 fee will be added to any changes after finalizing.
Repairs on Purchases: Within 6 months of purchase, L3 Designs Leather will gladly make repairs to a damaged product if the repair is a result of an error on our part. After 6 months, the customer is responsible for the cost of repairs and shipping. The customer is also responsible for the cost of the repair and shipping of any repair that is not caused by L3 Designs.
L3 Designs creates every bag with only the best, authentic and real materials to complete each bag. . All hides will vary in texture, tones, and patterns. SHEDDING of hair on hide, over time, is to be expected with any hair on hide cowhide item. The amount of shedding varies depending on the hide type as well as how the hide is processed. To prevent shedding of products, limit friction that would agitate the cowhide. We do not suggest putting any fixative on hide to reduce shedding, as this will most likely ruin the hide.
We are not responsible for item wear that is a result of customer use. This includes, but is not limited to; constant rubbing, chipping of leather from being rubbed, heavy packing, misuse or harsh environmental conditions. Proper care for leather items such as conditioning and proper cleaning will ensure the longevity of your item(s).
To clean your item, use a mild soap and damp cloth. Never submerge cowhide or leather product into water. Leathers will have a light coat of protectant seal, this, however, is not made for moist & harsh conditions. You may also lightly vacuum cowhide if needed.
How long will it take for my order to ship? Orders ship within 1-2 business days, unless stated otherwise.
How long do custom orders take?
Custom TAT is 5/7 weeks to be shipped.
Will I receive the bag in the picture? Yes, we will send you the exact bag in the picture if it is a ready to sell. We can always do a custom and remake a bag.
Where are L3 Designs products made? All of our leather products are handmade right here in the USA! Arkansas to be exact.
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